Frequently Asked Questions
Have questions before your appointment? Our FAQ page covers everything you need to know about visiting GoldielocksNYC Beauty, from booking and studio policies to skincare treatments, preparation, aftercare, and our Union Square location. Whether you’re a first-time client or returning for your next treatment, you’ll find helpful information to make your experience as smooth and comfortable as possible.
What kind of services do you offer?
At Goldielocksnyc Beauty, we offer personalized facial treatments designed to address acne, aging, pigmentation, and overall skin health. Our services include:
Acne facials and acne treatments
Anti-aging and European facials
Deep cleansing and basic facials
Dermaplaning and microdermabrasion
Chemical peels and pigmentation treatments
Facial massage and facial lymphatic drainage
LED skin phototherapy and microcurrent facials
Explore our treatments and book your appointment today.
What should I expect during my first facial?
Your first facial is about more than simply treating your skin—it’s about getting to know your skin. We’ll begin by talking through your current skincare routine, your skin concerns, and what you’d like to improve. We’ll discuss the conditions or concerns that bother you most, what you would ideally like to see improved, and what you hope to achieve from your treatments.
From there, I’ll assess your skin and take into consideration your skin history, lifestyle, products, and any recent treatments or procedures. This allows me to determine what your skin actually needs—not simply what’s trending or what you may have seen online. Your treatment will then be customized specifically for your skin on that day. Depending on your needs, this may include professional exfoliation, extractions, advanced modalities, LED, microcurrent, or other targeted techniques. You’ll also leave with a better understanding of your skin and recommendations for how to support your results at home. Think of your first facial as the beginning of a skincare strategy—not a one-size-fits-all treatment.
How do I prepare for treatment?
Please arrive on time for your appointment.Arriving late may reduce your treatment time in order to remain on schedule for the next client. Depending on the length of your delay, your appointment may need to be shortened or rescheduled.
What is your cancellation policy?
We understand that life happens.
If you need to cancel or reschedule your appointment, please do so within the timeframe outlined during your booking through GlossGenius. Late cancellations and missed appointments may be subject to the cancellation fee outlined at the time of booking.
What is your no-show policy?
Clients who fail to arrive for a scheduled appointment without notice may be charged the applicable no-show fee and may be required to prepay future appointments.
Payment Methods?
Payment is due at the completion of your service. We accept the forms of payment available through our booking platform. Prices and services are subject to change without prior notice.
Refund Policy
Because services are personalized and performed at the time of your appointment, all services are final and non-refundable. However, if you have canceled your appointment before the 24 hour cancelation policy takes effect your deposit will be refunded to the original form of payment. Please see cancelation policy for further information or feel free to reach out to us from any additional questions. Gift certificates are non-refundable and cannot be exchanges for cash except where required by law.
Please see the Gift Certificate Section for more details.
If you have questions or concerns following your treatment, please contact us promptly. We are committed to supporting you and recommending appropriate aftercare whenever possible.
Gift Certificates
Gift certificates make a thoughtful gift and may be redeemed toward any eligible service. Gift certificates are non-refundable, cannot be exchanged for cash except where required by law, and should be treated like cash.
Where are you located?
GoldielocksNYC Beauty is conveniently located in the heart of Union Square, Manhattan, inside Wellspace Rooms at 32 Union Square E, Suite 410, 4th Floor, New York, NY 10003.
Our Union Square skincare studio is easily accessible for clients throughout Manhattan and New York City, including Gramercy Park, Flatiron District, East Village, Greenwich Village, NoHo, Chelsea, Kips Bay, Murray Hill, Midtown Manhattan, and surrounding NYC neighborhoods.
Located near the 14th Street–Union Square subway station, our studio is convenient for clients traveling from across Manhattan, Brooklyn, Queens, and other parts of New York City.
Advanced Facials in Union Square